Under the Patronage of
Organised By
Bii World

Speaker & Panelists

Tiffany Christensen

Vice President – Experience Excellence
Beryl Institute (USA)

Mohammed G. Alghamdi

Director General – Nursing Affairs General Department
Ministry of Health (Saudi Arabia)

Mona Al-Sarawy

General Director of Quality & Patient Safety
Ministry of Health Saudi Arabia

Dr. Reem Al Bunyan

The Center for Value in Health (Saudi Arabia)

H.E. Hind Al Zaabi

Executive Director - Healthcare Facilities Sector
Department of Health Abu Dhabi (UAE)

Dr. Wael Kaawach

Healthcare Development Holding Co. (Saudi Arabia)

Dr. Howard Podolsky

Group CEO
Cambridge Medical and Rehabilitation Center

Jwaher Moteb AlSaud

Chief Beneficiary Affairs Officer
PHAP-MOH (Saudi Arabia)

Richard J. Bobos

Chief of Transformation
Eastern Health Cluster (Saudi Arabia)

Dr. Khalid Alyafei

Sidra Medical (Qatar)

Jumana AL Aabed

Section Head of Quality Analysis and Improvement Healthcare Facilities Quality Division | Healthcare Facilities Sector
Department of Health, Abhu Dhabi (UAE)

Dr. Abdullatif Saad Alokifi

Assistant of Director General for GD of Hospital Affairs, General Supervisor of Wazen Program
Ministry of Health Saudi Arabia

Dr. James Gutierrez

Chief, Quality Safety and Patient Experience
Cleveland Clinic London (UK)

Judith Welsh

Associate Chief Patient Experience Officer
Cleveland Clinic (USA)

Dr. Ali T. Asery

Consultant, Pediatric Gastroenterology, Hepatology and Clinical Nutrition
King Fahad Medical City (Saudi Arabia)

Dr. Matthew Gettman

Chief Medical Officer, Sheikh Shakhbout Medical City & Erivan K. Haub Family Professor of Urologic Oncology
Mayo Clinic School of Medicine

Dr. Faisal Al Ruhaimi

Associate Executive Director of Community Health
Riyadh 1st Health Cluster

Ilkay Baylam

Associate Director, Engagement Strategies
Planetree International (Turkey)

Dr. Wisam Al Badr

Chief Medical Officer
DaVita (Saudi Arabia)

Faisal Al Rashid

Chief Operating Officer
DaVita (Saudi Arabia)

Dr. Ahmed Balkhair

Chief Digital Health Officer
OIG & Former Deputy Minister for eHealth

Sumaya AlBlooshi

President | Emirates Nursing Association & Director of Nursing
Emirates Health Services (Leading the National Nursing& Midwifery Strategy in the UAE)

Mohamed Khomsi

Executive Director
HealthPlus Network of Specialty Centers and Moorfields Eye Hospital Abu Dhabi

Adel Alshabaan

Managing Director
Press Ganey

Katie Drevs

Press Ganey Associates (USA)

Dr. Nasser AlJehani

Executive Director of Enablement & Supervision, Medical Director
Counsel of Health Insurance (Saudi Arabia)

Dr. Yasir Khan

Lead Physician Executive
Cerner Corporation

Danny Hage

Senior Advisor – Customer Experience
Council for Health Insurance (Saudi Arabia)

Dr. Natalie Yates

Senior Lecturer in Nursing / International Lead (Health & Society)
University of Salford; Patient with Experience of 5 Cancer Diagnosis (UK)

Samer AbuGhazaleh

International Medical Center (Saudi Arabia)

Lina Shadid

Middle East Health Industries Lead Partner
PwC Middle East (UAE)

Carolyn Millward

Sheikh Shakhbout Medical City in partnership with Mayo Clinic (UAE)

Shairein Mohamed Ahmed Mohamed

Senior Director of Revenue Cycle Management
Sheikh Shakhbout Medical City in partnership with Mayo Clinic (UAE)

Kelly Vorset

Senior Director – Patient Experience
Sheikh Shakhbout Medical City in partnership with Mayo Clinic (UAE)

Dr. Ali Al Khathaami

Executive Director of Quality & Patient Safety & Neurologist
King Abdulaziz Medical City, MGNHA (Saudi Arabia)

Dr. Abeer AlSubait

Deputy Executive Director of Corporate Quality and Patient Safety and Patient Experience
Ministry of National Guard Health Affairs (Saudi Arabia)

Dr. Héctor Upegui

Worldwide Market Development Executive & Chief Health Officer

Ahmad Hawsawi

AVP Nursing
Al-Madinah Health Cluster (Saudi Arabia)

Fatma Al-Mougheeir

Patient Experience Manager
Sultan Bin Abdulaziz Humanitarian City (SBAHC) (Saudi Arabia)



Dr. Kathy-Ann Sienko

Executive Director for Nursing Affairs
King Faisal Specialist Hospital & Research Centre (Saudi Arabia)

Bandar AL Fassam

Cancer Survivor (Patient)

Dr. Abdulaziz Alhomod

Chief of Medical Staff
Seha Virtual Hospital (Saudi Arabia)

Amjad Al Maizni

MS Patient

Elham Nassir Alsadoon

Innovation & Creative Content Specialist
Ministry of Health Saudi Arabia (Saudi Arabia)

Fatemah Alghadheeb

Vice President
Saudi Patient Experience Club

Tamer Teba

Consulting Director

Eng. Rayan Samman

Group Chief Experience Officer
Saudi German Health

Eng. Abdullateef Alnaeem

Saudi Healthcare & Sport Executive
Microsoft (Saudi Arabia)

Mecciya Majrashi

Saudi Patient Experience Club & Cancer Survivor