Co-Hosting Partners
Organised By
Bii World Bii World

Speaker & Panelists

Eng. Khalid Al Tala

Eng. Khalid Al Tala

Assistant Deputy Minister for Planning & Organization Excellence
Ministry of Health – Saudi Arabia

Dr. Faisal S Al-Dahamashy

Assistant Deputy Minister for Hospital Services
Ministry of Health, Saudi Arabia

Dr. Khalid Abdulkareem

Assistant Deputy Minister for Primary Healthcare
Ministry of Health, Saudi Arabia

Dr. Nawfal Aljerian

CEO | Consultant and Associate Professor
Saudi Medical Appointments & Refferals Center

Abdul Rahman Al Malki

Assistant Director of Patient Experience
Ministry of Health, Saudi Arabia

Dr. Ali Hayf Almagheeb

Director of Transformation, Patient Experience Center
Ministry of Health, Saudi Arabia

Dr. Ali M. Al Khathaami

Executive Director - Quality and Patient Safety Department
Ministry of National Guard Health Affairs Saudi Arabia

Dr. Saleh Abdullah Al-Tamimi

Chief Executive Officer
Riyadh First Health Cluster, Ministry Of Health (Saudi Arabia)

Zaid Ali Alhababi

Director of Patient Experience
Riyadh First Health Cluster, Ministry Of Health (Saudi Arabia)

Dr. Abeer AlSubait

Deputy Executive Director of Corporate Quality and Patient Safety and Patient Experience
Ministry of National Guard Health Affairs (Saudi Arabia)

Dr. Ahmad Hawsawi

Assistant Vice President, Nursing
Madinah Health Cluster

Dr. Amal Al Saif

Chairman, Tawasal Association for Assistive Technology
Ministry of Human Resources & Social Development

Nouf Aldeligan

Director Corporate Clinical Information Systems
Ministry of National Guard Health Affairs, Saudi Arabia

Dr. Abeer Abdullah Saif Al-Maamari

Director of Patient’s and Client’s services
Ministry Of Health, Oman

Dr. Safana Salim Al Saidi

Director General of Quality Assurance Centre Director of Accreditation and Standards of Development, Chemical Pathologist
Ministry of Health, Oman

Dr. Areej Ali Abudan

Head of Patient Safety Unit, Directorate of Quality and Patient Safety
Ministry of Health, Saudi Arabia

Dr. Ahmed Al Homaied

Patient Safety Specialist- Project Manager, Directorate of Quality and Patient Safety General Administration
Ministry of Health, Saudi Arabia

Afaf Al Mansoof

Clinical Specialist & Patient Experience Program Director
Ministry of National Guards Health Affairs, Saudi Arabia

Ahmed Barrak Alnazawi

Excellence Lab Manager
Ministry of Health – Saudi Arabia

Dr. Rola Hammoud

Chief Executive Officer | Dr Soliman Fakeeh Hospital-Madinah
President – American College of Healthcare Executives, MENA

Dr. Abdulrahman Barazanji

Group Deputy Chief Executive Officer & Chief Operating Officer
Magrabi Hospitals and Centers

Aysha Ali Ahmed Al Mahri

Deputy Chief Executive Officer
Burjeel Medical City, UAE

Dr. Howard Podolsky

Group CEO
Cambridge Medical and Rehabilitation Center

Dr. Salah Rashed Elfaqih

Chief Medical Officer
Dallah Healthcare, Saudi Arabia

Dr. Abdulelah Al Hawsawi

Vice President | Global Sepsis Alliance (GSA)
Board member | Joint Commission Resources Board,Saudi Arabia

Dr. Piergiorgio Neri

Medical Director of Patient Experience
Cleveland Clinic Abu Dhabi, UAE

Eman Al Turaiki

Communication and Customer Outreach Executive Director
Council of Health Insurance, Saudi Arabia

Annette Agetue-Smith, MSc.

QSIR Associate Director, Patient Experience & Engagement
NHS Hospitals Group, Mid & South Essex – UK

Naseem Almulla

Director Customer Experience
Council of Health Insurance, Saudi Arabia

Adel Alshabaan

Managing Director
Press Ganey

Dr. Zainab Nasser Al- Balushi

Deputy Director-General for Clinical Affairs Senior Consultant and Head of Pediatric Surgery
Sultan Qaboos University Hospital, Oman

Dr. Wisam Bader

Chief Medical Officer
DaVita, Saudi Arabia

Fahad Meshal Alanazi

Co- Founder and Board Member
Motaafi Cancer Care Association ,Saudi Arabia

Mecciya Majrashi

Saudi Patient Experience Club Saudi Arabia

Dr. Héctor Upegui

Worldwide Market Development Executive & Chief Health Officer

Imad El Sidani

Strategic Partnerships and Patient Solutions Director, Arabian Peninsula States

Ms. Latifa Al Dossary

Group Patient Experience Director
Saudi German Health, KSA

Danny Hage

Senior Advisor – Customer Experience
Council for Health Insurance (Saudi Arabia)

Eng. Gary o’leary

Market Development Leader for CHSO (Co-ordinated Health & Social Outcomes)

Imad Bokhari

Head of Consulting and Advisory for the Europe, Middle East and Africa

Ms. Dalal Al Khairallah

Corporate Patient Experience Services Excellence Director
Dr. Sulaiman Al Habib Medical Group, KSA

Dr. Richard Jenkins

Chief Medical Officer
PwC Middle East

Dr. Manal Abdullah Al Makoshi

International Cooperation Director
The Authority for the Care of Persons with Disabilities, Saudi Arabia

Dr. Asma Alkusayer

Consultant and Assistant Professor of Clinical Psychology
King Saud Bin Abdulaziz University for Health Sciences, Saudi Arabia

Faisal Al Nemary

Chief Operating Officer
Autism Center of Excellence, Saudi Arabia

Turki Halabi

Economic Empowerment Manager
The Authority for the Care of People with Disabilities, Saudi Arabia

Dr. Sarah Monshi

Assistant Professor of Health Policy & Health Services Research, College of Public Health & Health Informatics
Umm Al Qura University

Dr. Ahmed Shafik

MD, Head of Integrated Health Solutions
Arabian Peninsula States - Medtronic

Sandra Thompson

Thought Leader & Head of Employee Experience Practice

Ms. Sara Al Rumaikhani

Patient Experience Director
Fakeeh Care – Jeddah, KSA

Yousef Younis

Corporate Chief of Customer Experience
Mouwasat Medical Services, KSA

Charles Bennett

President & CEO
CXSA Middle East

Jawad Chaudhry

CEO and Co-Founder
Athir Information System Technology

Nabat Ahmad bin Ahmad Majrashi

Vice President of Business Development and Operational Excellence
Al Rajhi Takaful

Refaat M.Saadi

Business Manager

Fattin Nimeh

Founder and CEO
Bluewaters Health

Waqas Khan Pitafi

DevBatch Group of Companies

John Clemens Busch, PhD

Digital Health Manager, EMEA
Medtronic GmbH

Hassan Mohammad

Head of Innovation and Co-Founder
CXSA Middle East, U.K.

Ahmed Khalil

Solutions Architect
Merative, U.K.

Fatimah Aldashti

Head of Patient Experience Department
Kuwait Hospital, Kuwait.

Dr. Waddah Al Bassam

Chief Medical Officer

Yousef Al Harbi

Multiple Sclerosis Patient Advocate

Saud Alqahtani

Patient Advocate

Ms. Latifa Al Sarhan

Patient Speaker

Adrianna Sperkacz

Patient Experience Director
The View Hospital [Cedars-Sinai] in Doha Qatar