Workshop

WORKSHOP A:

08.00 – 10.00 hrs. Saudi Standard Time
Patient Experience and Value based Healthcare

Introduction: Through interactive discussions and practical exercises, attendees will discover strategies to align patient-centered care with value-based initiatives within their healthcare organizations.

Session Outline:

Patient Experience and Value-Based Care:

Case studies highlighting successful integration of patient experience into value-based care models for improved outcomes.
Shifting from volume-based to value-based care delivery.
Strategies for involving patients in shared decision-making and care planning.

Measuring Patient Experience Outcomes: Metric and tools

Analysing patient feedback and satisfaction surveys to drive improvements.

Strategies for Integrating Patient Experience in Value-Based Care:

Engaging patients as partners in their own care by creating care pathways and a culture of patient-centeredness and empathy within healthcare organizations to optimize outcomes.

Overcoming Challenges and Ensuring Sustainability:

Addressing barriers and overcoming resistance to change by integrating patient experience in value-based care.

Interactive Group Activities:

Conclusion: By aligning patient experience initiatives with value-based healthcare, healthcare organizations can deliver high-quality, cost-effective care while prioritizing patient satisfaction and outcomes.

WORKSHOP B:

10.15 – 12.15 hrs. Saudi Standard Time
Staff Stress Management and Staff Empowerment

Workshop leader: Mandy Rumley-Buss Deputy Director – Improvement Networks NHS Elect, UK

Introduction: Participants will engage in an immersive learning experience, explore advanced stress management techniques and empowerment strategies, examining the evidence-based correlation between staff well-being, job satisfaction, and the delivery of high-quality patient care.

Session Outline:

Unravelling the Nexus between Staff Well-being and Patient Experience:

Dissecting the multifaceted dimensions of staff well-being and its pivotal role in cultivating a nurturing healthcare environment conducive to optimal patient outcomes.

Advanced Stress Management Techniques for Healthcare Professionals:

Introducing cutting-edge stress management methodologies tailored to the unique demands of healthcare settings, leveraging evidence-based practices such as mindfulness-based interventions, cognitive restructuring, and resilience training.

Equipping participants with sophisticated tools for identifying and mitigating workplace stressors and fostering a resilient and supportive environment for staff well-being.

Empowerment Strategies to Foster Patient-Centered Care Excellence:

Identifying advanced approaches to enhance staff empowerment through the promotion of shared decision-making, autonomous practice, interprofessional collaboration, and continuous professional development.
Navigating the intricate path to fostering a culture of empowerment within healthcare organizations, harnessing sophisticated strategies such as transformational leadership, team-based models, and technological advancements.

Interactive Group Activities

Equipped with advanced stress management techniques and empowerment strategies, attendees will be poised to navigate the challenges of a complex healthcare landscape while promoting staff well-being and enhancing the patient experience. Through their elevated knowledge and refined approach, participants will contribute to a healthcare paradigm characterized by exceptional compassion, empathy, and optimal care outcomes.

WORKSHOP C

13.15- 15.15 hrs. Saudi Standard Time
Transforming Frailty Care: Improving outcomes and experience for the elderly

Workshop leader: Deborah Thompson Managing Director NHS Elect, U.K.

Introduction: Frailty is a critical concern in healthcare, especially for older people admitted to acute care settings. Despite strong evidence supporting the effectiveness of Comprehensive Geriatric Assessment (CGA) in reducing long-term care admissions and saving lives, its routine implementation remains limited in many countries. In this symposium, we will delve into the successful initiatives undertaken by the Acute Frailty Network (AFN) and the Specialized Clinical Frailty Network (SCFN) in England to promote frailty-attuned care processes.

Session Outline:

The Acute Frailty Network (AFN) and Evidence-Based Interventions:
Learn about the evidence base for frailty interventions in acute care settings, including the impact of Comprehensive Geriatric Assessment (CGA) on reducing long-term care admissions and saving lives.

Understand the significance of implementing CGA in acute care and the challenges faced in making it routine practice globally.

Understanding the Acute Frailty Network (AFN), Specialized Clinical Frailty Network (SCFN)and Evidence Based Interventions:

Learn about the evidence base for frailty interventions in acute care settings, including the impact of Comprehensive Geriatric Assessment (CGA) on reducing long-term care admissions and saving live.

Understand the significance of implementing CGA in acute care and the challenges faced in making it routine practice globally.

Delve into the role of Experience-Based Design (EBD) in improving frailty pathways.

Shared Decision-Making in Frailty Care:

Explore how patient engagement can contribute to quality improvement processes, patient experience, outcomes and drive meaningful changes in service provision.

Discover strategies to effectively engage patients in their care plans and honor their preferences.

Interactive Group Activities

Takeaway insights from the progress made by the Acute Frailty Network (AFN) and the Specialized Clinical Frailty Network (SCFN) in improving frailty care.

WORKSHOP D

15:15- 17.00 hrs. Saudi Standard Time
Co-Designing Patient Experience: From Idea to Implementation
Tools and Techniques, for Designing, Measuring, and Improving Patient Experience

Introduction: Join us for an engaging afternoon workshop focused on co-designing patient experience. Learn techniques to involve patients and healthcare frontlines in designing and improving patient experience. Discover measurement tools to track progress and strategies for implementing improvements based on patient feedback.

Session Outline:

Design Thinking for Patient Experience – Human centered approach

Practical strategies for incorporating design thinking into healthcare organizations,

participants will learn how to create a patient journey map using a human-centered design approach.

Patient-Centered Care:

Participants will learn how to deliver patient-centered care in practice and how to measure its effectiveness. Through case studies and group exercises, attendees will gain practical skills and knowledge that can be applied in their own healthcare settings.

Digital Health Technologies:

Participants will learn about the benefits and challenges of these technologies, as well as strategies for integrating them into clinical practice.

Quality Improvement:

The session will cover tools and techniques for implementing quality improvement initiatives, including root cause analysis and plan-do-study-act cycles. Attendees will also learn about how to measure the impact of quality improvement initiatives and how to sustain improvements over time.

Patient Engagement:

Participants will learn about different approaches to patient engagement, including shared decision-making, patient education, and patient feedback. Through interactive exercises, attendees will gain practical skills for engaging patients in their care and promoting patient empowerment.

Interactive Group Activities:

Conclusion: These workshops provide valuable insights to enhance patient experience, as well as techniques for co-designing patient experience improvements. By integrating these principles and involving patients and healthcare frontlines, organizations can deliver patient-centered care and enhance overall healthcare experiences.