Workshop

Workshop A

Patient Experience and Value-based Healthcare

Driving value through patient-centeredness, what has been done and the way forward in the private sector

08:30hrs till 10:30hrs Saudi Time

Workshop leader:

Danny Hage Senior Advisor – Customer Experience Council of Health Insurance, Saudi Arabia

Workshop Partner:

Council of Health Insurance

Workshop Objectives:

• Outline of the NPROM Strategy
• Relevance and importance to standardize PROM’s and PREM’s
• Understanding the digital perspective and future expectations related to PRM

 
Target Audience: frontline workers and managers influencing the extent and pace of implementation of value-based health and care within health Insurers and Private healthcare Providers in the KSA

Introduction
The NPROM strategy explained
The importance to standardize PROM’s
PREM’s as an outcome
Patient Reported Measure (PRM): “The how” from a digital perspective.
Closing remarks and Q&A

Workshop B

Co-Designing Patient Experience:

Experience of Care – Patient and Staff Together Improvement Approach

10:30hrs till 12:30hrs Saudi Time (including Lunch Break)

Workshop leader:

Annette Agetue-Smith, MSc. QSIR Associate Director, Patient Experience & Engagement NHS Hospitals Group Mid & South Essex – UK

Workshop Partner:

NHS Elect

Join Annette Agetue-Smith, MSc. QSIR Associate Director of Patient Experience and Engagement NHS hospitals, Mid and South Essex UK, as she explores the relationship between staff and patient experience. Through delving and solutioning into case studies, participants will engage in conversations considering how to enable an organisational culture for reinforcing the interconnectedness of staff experience and patient experience reflecting on principles of proactive collaboration and engagement methodologies to drive better care outcome for people and communities.

In our conversations we will

• Consider the relationship between staff experience and patient experience.
• Introduce the Experience of Care: Patients and Staff Together improvement approach with opportunities for participants to ‘try before they buy’.

Come prepared to participate in exploring strategies that facilitates patient experience as a golden thread which culturally weaves an organisation together; leveraging on staff experiences to drive care quality.

Workshop C

Transforming Frailty Care: Improving outcomes and experience for the elderly

13:30hrs till 14:30hrs Saudi Time

Workshop Abstract: Explore innovative strategies for enhancing frailty care to optimize outcomes and enhance elderly well-being. This workshop delves into transformative approaches that prioritize both medical and emotional needs, fostering a comprehensive and compassionate elderly care model.

Workshop Outline:

• Person-Centered Care: Shifting focus towards individualized care plans tailored to the unique needs and preferences of each elderly person.
• Technology Integration: Harnessing digital solutions to improve monitoring, communication, and accessibility in frailty care.
• Interdisciplinary Collaboration: Emphasizing the importance of teamwork among healthcare professionals to address the multifaceted aspects of frailty.
• Preventive Strategies: Exploring proactive measures to prevent and delay frailty, emphasizing lifestyle interventions and early detection.
• Quality of Life Enhancement: Discussing holistic approaches that prioritize not only medical care but also social, emotional, and spiritual well-being to improve overall quality of life for the elderly.

Workshop leader:

Dr. Héctor Upegui Worldwide Market Development Executive & Chief Health Officer Merative

Workshop Partner:

NHS Elect

Workshop D

Staff Stress Management and Staff Empowerment to Enhance Patient Experience

Exploring Emotional Intelligence and its role in the delivery of effective Patient and Staff Experiences.

14:30hrs till 16:00hrs Saudi Time

Session Outline:

There has never been a more important time for Emotional Intelligence to be understood and practiced in our health systems. Yet, our focus continues to be placed on the technical ability of our staff rather than a quest to achieve an emotional connection between colleagues and with patients. The skill of Emotional

Intelligence has been proven to yield greater outcomes for both patients and staff such as productivity, profitability and wellbeing.

Workshop sessions

• Human-centred experiences. An introduction to your brain and why you should befriend your ‘Chimp’ so that you can deliver consistently excellent experiences.
• The art of curiosity. Understanding why it’s important to develop an enhanced lexicon for the experience of patient and staff experiences.
• Fill the void. How to communicate effectively with your patients using emotional intelligence and arrive at better outcomes as a result.
• Building your Emotional Intelligence. Experimenting with two of the eight valuable tools we’ll share with you to help you build safe spaces, resilience, greater connections and reduce burnout.