4th Annual Patient Experience Excellence Congress
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Voices Unite: Empowering Patients in Saudi’s Healthcare Transition

4th Annual Patient Experience Excellence Congress, will build on the success of previous editions and continue to focus on transforming healthcare for the future.

The Kingdom’s commitment to healthcare is evident from the allocation of over $50.4 billion (SR189 billion) for the year of 2023 Health and Social Development. [Saudi Budget Plan 2023] One of the key areas of focus in the Saudi Vision 2030 program is improving patient experience and outcomes. The government has launched several initiatives aimed at enhancing patient-cantered care and empowering patients to take an active role in their healthcare.

  • 4 Masterclass Workshops
  • 2 Days of Scientific Congress
  • Certificates and CME Hours
  • Arabic/English Live Translations
  • Poster Presentations
  • Exhibit and Solution Expo
  • Exclusive Networking

Scientific Committee

Dr. Mohammed Saeed Aldossary

Dr. Mohammed Saeed Aldossary

General Director of Research and Studies
Ministry of Health Saudi Arabia
Ayat Alghamdi

Ayat Alghamdi

Director of Cognitive Empowerment Department Patient Experience Center
Ministry of Health Saudi Arabia
Dr. Saja Hamid Almazrou

Dr. Saja Hamid Almazrou

Associate Professor
King Saud University Saudi Arabia
Dr. Abeer AlSubait

Dr. Abeer AlSubait

Deputy Executive Director of Corporate Quality and Patient Safety and Patient Experience
Ministry of National Guard Health Affairs (Saudi Arabia)
Naseem Almulla

Naseem Almulla

Director Customer Experience
Council of Health Insurance Saudi Arabia
Danny Hage

Danny Hage

Senior Advisor – Customer Experience
Council for Health Insurance (Saudi Arabia)
Adel Alshabaan

Adel Alshabaan

Managing Director
Press Ganey

Speakers and Panelists

Dr. Abeer Abdullah Saif Al-Maamari

Dr. Abeer Abdullah Saif Al-Maamari

Director of Patient’s and Client’s services
Ministry Of Health, Oman
Ahmed Alhomaied

Ahmed Alhomaied

Patient Safety Specialist- Project Manager, Directorate of Quality and Patient Safety General Administration
Ministry of Health, Saudi Arabia
Ahmed Khalil

Ahmed Khalil

Solutions Architect
Merative, U.K.
Alexander Jankuloski

Alexander Jankuloski

CEO
Kuwait Hospital
Ayat Abdullah Assaf Alghamdi

Ayat Abdullah Assaf Alghamdi

Director of Cognitive Empowerment Department and Supervisor of Relations and Communication, Patient Experience Centre
Ministry of Health, Saudi Arabia
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We Understand What it Takes For You to Deliver Great Healthcare Experience

  • Commitment
  • Passion
  • Experience
  • Knowledge
  • Intelligence

  • Think Differently

    Incremental improvement in patient outcomes and satisfaction is not sufficient for success in a rapidly evolving market.

  • Plan Differently

    Develop a vision of the future and work backwards to create a success formula that makes providers, clinicians, employees, consumers and communities more accountable for care outcomes.

  • Act Differently

    Allocate and manage the organization's time, capital and other resources so that tomorrow's success can be realized today.

Central Themes

This year, program will lean more towards understanding experience touch points, the innovation required to break down silos and reinvent pain points, and learn more about new and exciting experience innovations in the following domains :

  • Power of Patient Voice:

    Driving Saudi Healthcare Transformation

  • Co-Designing

    The patient experience model

  • Healthcare Economics

    Impact from Patient Expereince

  • System Integration

    For Seamless Patient Experience

  • Staff Engagement

    Healthcare Frontliners Engagement & Wellbeing

  • Tools & Technology

    For patient engagement and better outcomes

  • Value Based Care

    and Patient-Centred Care

  • Measuring Patient Experience

    Metrics and Best Practices

  • Accessibility and Inclusivity in Healthcare

    Dissolving barriers and addressing disparities

  • Patient Advocacy & Empowerment

    of patients and families

A Glimpse of Past Editions

Physical and Virtual Editions
500 + Participants
50 + Speakers
30 + Sponsors & Partners
Unlimited Networking Hours

How did the participants benefit?

  • 93% of attendees stated that the conference is important to their business
  • 89% of attendees stated that the conference is important to their further professional development
  • 91% of attendees stated that the conference brought them valuable knowledge and market insights
  • 88% of attendees stated that the conference is a key event in the region

Attendees loved PXEC, WHY?

Outstanding organization, the best conference I have ever been to – great minds, wonderful experiences to share by PX champions.
A great event, well organized, interesting sessions and professional speakers. Looking forward to seeing more of such events
Thank you for one of the most inspiring gatherings I have been to. As a very senior leader in Healthcare I just attend a symposium that makes me wish I was 20 years younger to be part of the future.