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5th Annual Patient Experience Excellence Congress

Two-Days Congress: 18th &19th November 2024

Post-Congress Workshops: 20th November 2024

Riyadh - Kingdom of Saudi Arabia

Advancing Excellence: A New Era in Patient Experience

Building on the success of previous editions, the 5th Annual Patient Experience Excellence Congress is dedicated to transforming healthcare for the future. This year’s congress embraces the vision of “2024 emerging as the year of Patient Experience,” aiming to redefine healthcare through a blend of innovation and compassion.

This congress is an unparalleled platform for healthcare professionals to collaborate, share knowledge, and explore new strategies for improving patient experiences. Join us to be part of a movement that ensures a healthier future for all, shaped by the fusion of innovative practices and compassionate care.

Join us at the 5th Annual Patient Experience Excellence Congress to revolutionize healthcare and make a lasting impact on patient experiences worldwide.

  • 4 Masterclass Workshops
  • 2 Days of Scientific Congress
  • Certificates and CME Hours
  • Poster Presentations
  • Exhibit and Solution Expo
  • Exclusive Networking

Scientific Committee

Jason A.Wolf

President & CEO
The Beryl Institute USA

Stacy Palmer Senior

Vice President & COO
The Beryl Institute USA

Dr. Abeer Al Subait

Deputy Executive Director of Corporate Quality, Patient Safety & Patient Experience
Ministry of National Guards Health Affairs, Saudi Arabia

Samer T. AbuGhazaleh

Chief Operating Officer
King’s College Hospital London, Jeddah, Saudi Arabia

Adel Alshabaan

Managing Director
Press Ganey

Past Speakers and Panelists

Eng. Khalid Al Tala

Assistant Deputy Minister for Planning & Organization Excellence
Ministry of Health – Saudi Arabia

Dr. Faisal S Al-Dahamashy

Assistant Deputy Minister for Hospital Services
Ministry of Health, Saudi Arabia

Dr. Khalid Abdulkareem

Assistant Deputy Minister for Primary Healthcare
Ministry of Health, Saudi Arabia

Dr. Nawfal Aljerian

CEO | Consultant and Associate Professor
Saudi Medical Appointments & Refferals Center

Abdul Rahman Al Malki

Assistant Director of Patient Experience
Ministry of Health, Saudi Arabia

Exciting speaker lineup in the works! Our scientific committee is curating a top-tier lineup of renowned speakers and panelists as per the congress program.

We Understand What it Takes For You to Deliver Great Healthcare Experience

  • Commitment
  • Passion
  • Experience
  • Knowledge
  • Intelligence
  • Think Differently

    Incremental improvement in patient outcomes and satisfaction is not sufficient for success in a rapidly evolving market.

  • Plan Differently

    Develop a vision of the future and work backwards to create a success formula that makes providers, clinicians, employees, consumers and communities more accountable for care outcomes.

  • Act Differently

    Allocate and manage the organization's time, capital and other resources so that tomorrow's success can be realized today.

Central Themes

We're curating transformative themes for this edition – check back soon for the reveal on insights on this year's focus areas!

  • Power of Patient Voice:

    Driving Saudi Healthcare Transformation

  • Co-Designing

    The patient experience model

  • Healthcare Economics

    Impact from Patient Expereince

  • System Integration

    For Seamless Patient Experience

  • Staff Engagement

    Healthcare Frontliners Engagement & Wellbeing

  • Tools & Technology

    For patient engagement and better outcomes

  • Value Based Care

    and Patient-Centred Care

  • Measuring Patient Experience

    Metrics and Best Practices

  • Accessibility and Inclusivity in Healthcare

    Dissolving barriers and addressing disparities

  • Patient Advocacy & Empowerment

    of patients and families

A Glimpse of Past Editions

Physical and Virtual Editions
500 + Participants
50 + Speakers
30 + Sponsors & Partners
Unlimited Networking Hours

How did the participants benefit?

  • 93% of attendees stated that the conference is important to their business
  • 89% of attendees stated that the conference is important to their further professional development
  • 91% of attendees stated that the conference brought them valuable knowledge and market insights
  • 88% of attendees stated that the conference is a key event in the region

Attendees loved PXEC, WHY?

Outstanding organization, the best conference I have ever been to – great minds, wonderful experiences to share by PX champions.
A great event, well organized, interesting sessions and professional speakers. Looking forward to seeing more of such events
Thank you for one of the most inspiring gatherings I have been to. As a very senior leader in Healthcare I just attend a symposium that makes me wish I was 20 years younger to be part of the future.