Under the Patronage of
Organised By
Bii World

3rd Annual Patient Experience Excellence Congress

3rd – 5th October 2022

Intercontinental Hotel, Riyadh – KSA

Reflect Back & Leap Forward: Re-Activate Experience Ecosystem



On behalf of BII World, the entire team of 3rd Annual Patient Experience Excellence Congress conveys its gratitude to all partners, supporters and participants of this in-person event..

Please find the below points for your kind attention.

Master the PX Leader Board with Renewed Priorities

The Patient Experience Excellence Congress (#PXEC) returns this year with exciting new content and a fresh new line-up of top global and regional trendsetters. The diligently selected speaker faculty will dislodge the entrenched myths and initiate an action plan to craft new strategies and develop transformational mindsets for meeting the ever-evolving care standards.

The 2022 program through its high impact sessions promises to offer game changing insights to build capability, spark inspiration and generate momentum to prioritize innovations that are proven to positively impact the quality of lives for the patients, family, practitioners, and community alike.

Convene, engage and contribute to enriching the global dialogue on improving the patient experience by embracing disruptive innovation, fostering empathetic connection and amplifying compassionate care at all levels.

We Understand What it Takes For You to Deliver Great Healthcare Experience

  • Commitment
  • Passion
  • Experience
  • Knowledge
  • Intelligence
  • Think Differently

    Incremental improvement in patient outcomes and satisfaction is not sufficient for success in a rapidly evolving market.

  • Plan Differently

    Develop a vision of the future and work backwards to create a success formula that makes providers, clinicians, employees, consumers and communities more accountable for care outcomes.

  • Act Differently

    Allocate and manage the organization's time, capital and other resources so that tomorrow's success can be realized today.

Central Themes

This year, program will lean more towards understanding experience touch points, the innovation required to break down silos and reinvent pain points, and learn more about new and exciting experience innovations in the following domains :

  • High Reliability: Culture & Leadership
  • Agility & Resilience
  • Caregiver Engagement & Wellbeing
  • Patient Advocacy & Empowerment
  • Design Thinking & Co-Creation
  • Value Based & Patient-Centred Care
  • Patient Journey Mapping
  • Compassion & Action : Healing Growth
  • Patient Safety & Quality
  • Innovations in Care Setting & Caring
  • Digital Tools as PX Accelerators
  • Telemedicine Advancements

Scientific Committee

Dr. Turky Alhumaidany

General Director – Patient Experience
Ministry of Health Saudi Arabia

Abdulrahman Almalky

Deputy General Director – Patient Experience
Ministry of Health Saudi Arabia

Manal Almutairi

Director of Cognitive Empowerment Department
Ministry of Health Saudi Arabia

Waleed Alqarni

Director of Patient Experience Measurement Program
Ministry of Health Saudi Arabia

Dr. Mohammed Saeed Aldossary

General Director for Research and Studies
Ministry of Health Saudi Arabia

Adel Alshabaan

Managing Director
Press Ganey

Dr. Ahmed Saber

Director of Patient Experience Customer Voice
Ministry of Health Saudi Arabia

Khaled AlHarbi

Director of Patient Experience Patient-Centered Care
Ministry of Health Saudi Arabia

Dr. Fadi AlGhareeb

Consultant Neurosurgery and Spine
Sultan bin Abdulaziz Humanitarian City

Speakers and Panelists

Tiffany Christensen

Vice President – Experience Excellence
Beryl Institute (USA)

Mohammed G. Alghamdi

Director General – Nursing Affairs General Department
Ministry of Health (Saudi Arabia)

Mona Al-Sarawy

General Director of Quality & Patient Safety
Ministry of Health Saudi Arabia

Dr. Reem Al Bunyan

The Center for Value in Health (Saudi Arabia)

A Glimpse of Past Editions

Physical and Virtual Editions
500 + Participants
50 + Speakers
30 + Sponsors & Partners
Unlimited Networking Hours

How did the participants benefit?

  • 93% of attendees stated that the conference is important to their business
  • 89% of attendees stated that the conference is important to their further professional development
  • 91% of attendees stated that the conference brought them valuable knowledge and market insights
  • 88% of attendees stated that the conference is a key event in the region

Attendees loved PXEC, WHY?

Outstanding organization, the best conference I have ever been to – great minds, wonderful experiences to share by PX champions.
A great event, well organized, interesting sessions and professional speakers. Looking forward to seeing more of such events
Thank you for one of the most inspiring gatherings I have been to. As a very senior leader in Healthcare I just attend a symposium that makes me wish I was 20 years younger to be part of the future.