Senior Director – Patient Experience
Sheikh Shakhbout Medical City in partnership with Mayo Clinic (UAE)
Kelly Vorseth joined Sheikh Shakhbout Medical City (SSMC) in April of 2021 as the Senior Director of Patient Experience. She works in partnership with the Patient Experience Medical Director and Director to guide SSMC staff through transformation efforts. The goal is to create awareness and drive change to deliver an unparalleled patient experience and enhance a relationship-centered culture.
Kelly is a Mayo Clinic staff member, serving in multiple different positions since 1999. Her last position she served as the Director of Patient Experience for the Arizona campus. In Arizona, Kelly was also the Secretary for Patient Experience Subcommittee and Arizona Grievance Subcommittee and a member of the Clinical Practice Quality Subcommittee.
Kelly has an undergraduate degree in Interpersonal and Intercultural Communication from Arizona State University and a Master’s in Business Administration from the University of Phoenix. She is a member of the American College of Healthcare Executives and is a Silver Mayo Quality Fellow through the Mayo College of Medicine.