THE POWER OF EMPATHY IN HEALTHCARE: ENHANCING PATIENT AND STAFF EXPERIENCE

Total Workshop Time: 3 Hours

Conducted By:

Charles Bennett
Charles Bennett
President & CEO
CXSA Middle East 		Hassan Mohammad
Hassan Mohammad
Co-founder & Chief Growth & Innovative Officer
CXSA Middle East 		Ruth Evans
Ruth Evans
Principal Patient and Employee Experience Consultant
Picker Institute

Certified Workshop By:

Picker Institute

Picker Institute

CXSA

CXSA

Workshop Objectives:

  • Define empathy and its role in healthcare.
  • Understand the importance of empathy for patients, staff, and healthcare quality.
  • Explore the link between empathy, person-centered care, and The Picker Principles.
  • Develop practical empathy skills and real-world examples.