Beyond Treatment, Toward Trust
Two-Day Scientific Congress: 24th - 25th November 2025
Post-Congress Workshop: 26th November 2025
Carlton Al Moaibed Hotel, Dammam, KSA
WELCOME TO THE FUTURE OF PATIENT EXPERIENCE
Imagine a healthcare system where every patient is truly seen and deeply heard. Where empathy flows through every interaction, and healing transcends treatment to embrace the heart and soul.
Yet, patient experience remains one of the greatest challenges in healthcare today. Many patients feel lost in complex systems that prioritize processes over people, leaving their needs unmet in moments that matter most. This disconnect not only affects satisfaction but directly impacts health outcomes and trust in care.
In today’s world, patient experience is no longer just a nice-to-have, it’s a critical pillar of quality healthcare. Enhancing how patients feel, understand, and engage with their care leads to better outcomes, stronger trust, and a more compassionate system overall.
The Patient Experience Congress – Dammam, scheduled for 24th–26th November 2025, is the essential gathering for anyone committed to putting patients at the center of healthcare. Here, healthcare leaders, innovators, and visionaries come together to explore cutting-edge strategies, share best practices, and ignite new ideas that elevate patient care to a truly five-star experience.
Step into the next era of healthcare experience. Dammam is where new ideas meet real impact. Be part of the change that’s shaping tomorrow.
Highlights
- Two-Day Scientific Congress
- Post-Congress Workshop
- Poster Presentation Competition
- Solution Showcase
- Exclusive Networking
- Insightful Sessions
- Panel Discussions
- Participating Certificates
Speakers and Panelists
Dr. Ali Mohamed
CENTRAL THEMES
This year’s agenda explores the transformative shifts redefining patient experience today. From building human-centered care systems to harnessing innovation and emotional intelligence, each central theme is crafted to ignite fresh thinking, foster collaboration, and advance care that truly resonates with patients and those who serve them.
Redesigning the Care Journey
Patient First, Always Exploring how healthcare systems can rewire their operations to prioritize empathy, accessibility, and seamless experiences at every touchpoint.
Voices that Heal: Listening, Learning, and Leading with the Patient Perspective
Understanding the impact of storytelling, feedback, and co-design in shaping a care environment that patients genuinely trust and feel safe in.
High-Tech Meets High-Touch: Digital Innovation with a Human Heart
Showcasing how emerging technologies,AI, telehealth, digital portals can enhance experience without replacing the warmth of human connection.
Experience-Led Leadership: Culture, Strategy, and the Future of Care
Discussing how leadership can embed patient experience into the DNA of healthcare organizations through vision, policy, and frontline empowerment.
Care Without Barriers: Inclusion, Equity, and Access in PX
Addressing disparities and ensuring all patients, regardless of background, ability, or language receive dignified and personalized care.
From Feedback to Action: Making Patient Insights Count
Turning data, complaints, and compliments into powerful tools for continuous improvement and compassionate innovation.
Healing Beyond the Hospital: Continuity, Community, and Post-Care Engagement
Exploring patient experience beyond discharge, how follow-ups, home care, and support networks complete the healing cycle.
Compassion at Scale: Building Experience-Driven Systems for Tomorrow
Reimagining healthcare design where empathy and operational excellence co-exist to deliver consistent, system-wide transformation.
Sponsors & Partners
Proudly supported by leading organizations driving innovation and excellence across the healthcare ecosystem.
Diamond Partner
Platinum Partner
Knowledge Partners
Patient Advocacy Partner
Gold Partner
Premium Silver Partner
Silver Partners
Exhibiting Partner
Research Partner
Media Partners
CONGRESS VENUE
Ideally situated between Dammam and Khobar, Carlton Al Moaibed is your gateway to travel that fulfills. With 37 tastefully appointed rooms, every stay promises signature moments of comfort.
Savour authentic Lebanese flavours at Habak or unwind in the soothing atmosphere of our lobby lounge. Our event facilities include one of the region’s largest wedding venues, perfect for your grand celebrations.
ADDRESS
CARLTON AL MOAIBED HOTEL
Alqasim Alkhawarizmi St, Al Rakah Ash Shamaliyah,
Dammam 34225, Saudi Arabia
Contact: +966 13 502 9999
Website: www.CarltonAlMoaibedHotel.com
Conference: Al Samar Ballroom
Coffee breaks: Exhibition Area
Exhibition: Al Samar Ballroom
Contact
Mayuri Deshmukh, Event Logistics & Coordination – BII Health: mayuri.deshmukh@biiworld.ae