Mouwasat Medical Services - International PX Congress

Mouwasat Medical Services Company is a leading healthcare provider in the Kingdom of Saudi Arabia, recognized for its unwavering commitment to delivering high-quality, patient-centered care. With a growing network of hospitals across key cities—including Dammam, Riyadh, Khobar, Jubail Industrial City, Madinah & Qatif, with new facilities underway in Yanbu & Jeddah, Mouwasat continues to expand its reach to serve diverse communities with excellence.

At the core of Mouwasat’s mission is the patient experience. Every aspect of care is designed to be compassionate, personalized & seamless. The company has made significant investments in advanced medical technologies & smart infrastructure to enhance clinical outcomes & elevate service delivery through patient journeys. These innovations include:

Smart Building Management Systems (BMS) for automated control of HVAC, lighting, fire safety & water systems
AI-powered maintenance platforms (Forge) for predictive analytics & performance optimization
Digital Video Management (DVM) for centralized surveillance & safety
Advanced access control systems with intelligent ID readers & behavior-based models
Infant Protection Systems (HUGS) for secure monitoring in maternity & pediatric areas
Asset Plus platform for managing preventive & corrective maintenance across all sites
Utility dashboards for energy efficiency & operational excellence
Smart patient rooms, telemedicine platforms, mobile health apps, EMR systems, and AI-based clinical decision support tools — all working together to streamline workflows & improve patient engagement

Mouwasat’s patient experience model is built on empathy, cultural sensitivity & effective communication. Staff are continuously trained to ensure every care journey is safe, respectful & emotionally supportive. Real-time feedback platforms & global benchmarks such as the Net Promoter Score (NPS) are used to actively measure & improve satisfaction.

The trust placed in Mouwasat by leading organizations is a testament to its excellence. Bupa Arabia selected Mouwasat to launch its premium health insurance product, Bupa Pro, reflecting confidence in the hospital’s ability to deliver exceptional care. Similarly, Al-Ettifaq Football Club, one of the Eastern Region’s most prominent sports institutions, partnered with Mouwasat to provide elite healthcare services to its athletes & staff.

With over 230 accreditations from 22 local & international bodies, covering more than 120 medical specialties and services, Mouwasat’s reputation is built on quality, innovation & leadership in healthcare.

Through its integrated approach to care, cutting-edge technologies & relentless focus on patient experience, Mouwasat Medical Services Company continues to set new standards in healthcare delivery across the Kingdom & the region.